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HASP-keysN/A

Blancco related license issues might not always be related the software (Blancco 5, Blancco Drive Eraser, Blancco Mobile Device Eraser, Blancco LUN Eraser, Management Console, etc.). The HASP USB dongle can also be the source of the problem. Before contacting the Blancco Technical Support team, do the following:

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IssueExplanationResolution
HASP key not detected (in Windows environment)

The drivers have not been installed properly.

 Drivers can be either downloaded by Windows or installed automatically when setting up Blancco Management Console

  • Download Sentinel HASP/LDK Windows GUI Run-time Installer from manufacturer's web site
  • Make sure that you select a version that is compatible with your operating system
  • DO NOT have the USB dongle connected to the computer
HASP key is physically broken

HASP dongle exterior or connector is damaged (bent/broken)

Red connectivity led does not light up when the dongle is connected

HASP key's battery is deadBlancco HASP Tool is able to detect a dead battery and will not function properly in such case
  • Contact Blancco Technical Support team
  • Take a screenshot of the error message
HASP key's clock is out of sync

Sometimes the internal clock of a HASP drive may corrupt. Blancco HASP Tool reads the HASP dongle's internal HASP clock value.

If the number does not match the current time (or is not even close, for example: 2070010100), then internal HASP clock is corrupted.

Date is displayed in format YYYY-MM-DD-HH

  • Contact Blancco Technical Support team
  • Take a screenshot of the error message

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