Following a system update to version 2.7.0 all EMS Entitlement creation attempts are failing on Blancco Management Portal and creating new entitlements is not possible through the Management Portal.
The product team is working on a high priority hotfix release to mitigate this issue.
This news post will be updated with the status of the issue until resolved.
If you have an urgent need to create EMS entitlements and face this issue, please contact Blancco Technical Support.
Update Sep 30, 2024 - 02:00 UTC
The product team has successfully applied a hotfix release to address and mitigate the issue. Following thorough testing, the issue has been fully resolved. Users can now expect normal functionality and improved performance.
Blancco Eraser for Apple Devices 5.4.1 Release notes
Bug Fixes:
- PHEN-12769 - T2 Issue BEAD 5.4
- PHEN-12806 - Authentication Connection to Local On-Prem BMC
- PHEN-12784 - iPads do not appear on UI (macOS Sequoia 15)
There will be a scheduled service maintenance break for cloud.blancco.com on September 29th between 4:00 AM - 7:00 AM UTC. The cloud reporting, erasure services and the site https://cloud.blancco.com will be unavailable during this time.
Date: September 29, 2024
Time: 4:00 AM - 7:00 AM UTC
If you need support, you can submit a ticket at support@blancco.com
Thank you,
Blancco Support Team
Mobile Diagnostics and Erasure 5.4.2 - Release Notes
This is a fix release which is necessary for customers processing devices running iOS and iPadOS 18.
The newly launched iPhone16 series will be supported to perform Factory Reset and Reporting in this release.
Bug fixes:
- PHEN-12529 - iOS 18: Image validation whitelist fixes needed
- PHEN-12541 - iOS 18: Fix diagnostics launch (no auto launch)
- PHEN-12542 - iOS 18: Fix diagnostics launch (auto-trust)
- PHEN-12542 - iOS 18: Fix diagnostics launch (fully automatic)
- PHEN-12582 - iPhone 11 fails erase
- PHEN-12791 - Build version check fails and new version boots up without installer "update”
Comments:
- iPadOS18 delivery for iPad Pro M4 is dropped by Apple at the time of this BMDE version release.
- Manual trust of diagnostics profile requires reset with iOS18.
Bug Fixes:
- PHEN-12180 - Failed to erase M1 iMac with an error message - Device absent too long
- PHEN-12615 - BEAD Hangs during erasure
- PHEN-12414 - BEAD misidentifies M3 MacBooks, and Apple Configurator fails
- PHEN-12453 - Wrong Storage Size Reported
- PHEN-12595 - BEAD does not populate battery recharge cycles from BEAD Agent
- PHEN-12271 - M3/M3 pro DFU mode not recognized
- PHEN-12353 - Auto DFU switch issue noticed with Mac mini M1
Comments and Known Issues:
- New erasure standard "NIST 800-88 Clear" is now available for Macs. When the standard is used Macs should be kept connected to BEAD station during the whole erasure flow including re-setup and BEAD agent install phase.
- System sleep prevention is active while BEAD is in use.
- Auto DFU switch is disabled for Mac Mini M1.
- There's three "Osascript" trust queries seen at BEAD's first launch after installation and all of them should be trusted. In case those trust queries aren't validated instantly and those get expired the BEAD launch fails (MacOS default 120s). If that happens BEAD can be re-started and when trust queries are validated in time BEAD will launch successfully.
- Please note that sometimes when setting the Macs automatically to DFU mode using the DFU helper solution the UI tooltip might not update as expected and doesn't ask to switch to processing port to free the DFU cable. In that case once the mac is in DFU mode, cable can be swapped and erasure is expected to start. Except Macbook Pro M3 (A2918) model that need to be connected to DFU cable during the erasure also.
- It's possible some iPhones/iPads only setup partially e.g. for diagnostics flows and some manual steps might be needed to get setup finished.
Blancco Download Service was restored at 19.11. UTC+3
The Blancco Download Service is currently unavailable due to an issue with the Service Provider Datacenter. This issue affects the Blancco products downloads and availability of user manuals.
Service Provider technicians are working on resolving the issue. This news post will be updated periodically with the status of the issue.