Document updated 6 July 2017
Blancco Technical Support Portal
Blancco Technical Support Portal is located at https://support.blancco.com/ and it is the most efficient way for finding a solution to a technical issue with Blancco products, retrieving product information and contacting the Blancco Technical Support team.
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- News: The latest product release and Blancco Support related news (Picture 1).
- Knowledge Base: Basic information about the products, user manuals and other documentation and the knowledge base articles that help in solving technical issues with Blancco products.
- There are separate categories for each Blancco main product segment: Erasure, Erasure Software Tools, Diagnostics and Hardware.
- In addition the Knowledge Base section contains "General Support Articles" and "Web Store FAQ", which are excellent for troubleshooting Blancco product evaluation and Web Store related issues.
- Support Documentation: The most essential Blancco Technical Support related documentation
- Blancco End User License Agreement: Link to the Blancco End User License Agreement
- Blancco Product Support Lifecycle Policy: Information about Support availability for Blancco products
- Portal Quick-start Guide: This page
- Reporting a software vulnerability: Instructions for reporting any suspected software vulnerabilities.
- Technical Support Handbook: Detailed information about the Blancco Technical Support Team and its functions
- Also available in an article format under "Support Documentation".
- Also available in an article format under "Support Documentation".
Picture 1. News section
Picture 2. Support Portal structure
Registering a User Account to Blancco Technical Support Portal
- Access the Blancco Customer Portal site at: https://support.blancco.com/
- Click “Incident Management” button.
- Click “Sign up for an account” to create your user account.
- Fill in the relevant details and click “Sign up” to log in.
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