General Support Articles

General Topics

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  How can Blancco software help make your organization HIPAA compliant?
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  How I can verify Blancco ISO image integrity?
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  I have a technical issue, how do I contact the Technical Support?
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  Why can't I log into support.blancco.com with my cloud.blancco.com account login (and vice-versa)?

Evaluation (Blancco Drive Eraser evaluation)

License Activation

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  How to check license information from a HASP-key using LDK/EMS licensing?
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  Java related issues: Missing API components
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  Offline EMS license activation to a HASP key
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  Offline EMS license activation with Blancco Management Console
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  Online EMS license activation to a HASP key
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  Why does the HASP tool show nothing or -1 for licenses on my HASP key?

Support Documentation

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  Blancco End User License Agreement
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  Blancco Product Support Lifecycle Policy
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  Portal Quick-start Guide
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  Reporting a software vulnerability
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  Technical Support Handbook