| Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
|
| Drive Eraser 6.10.0 and newer | N/A |
Problem
Erasure status is Not Erased and additional information of the erasure is "Erasure Target is offline".
...
| System model | Disk model | Related information |
|---|---|---|
| Panasonic Toughbook CF-52 | Intel SSDSC2BW240A4 | |
| HP ZBook 15 G2 | Seagate ST500LM000-1EJ162 | |
| HP 840 G2 | Seagate ST500LM000-1EJ162 | |
| Lenovo X240 | Intel SSDSC2BF180A5L | |
| Dell E6420 | LITEONIT LAT-128M2S | |
| HP Z620 | Seagate ST1000DM003-1CH162 | |
| Dell E7270 | Liteon CV3-8D128-11 | Liteon CV5-8Q256-HP SATA SSD fails the erasure with Blancco SSD method |
Cause
Possible cause of "Erasure target is offline" issue might be a firmware based erasure command which is executed on the drive during the erasure. The target drive or the machine reacts to the firmware command by disconnecting the drive that fails the erasure.
Resolution
Possible workarounds:
- Reboot the device and erase with an erasure standard which performs an overwriting process such as Aperiodic Random Overwrite (Clear-level erasure)
- Update disk firmware (If update available)
- Update computers BIOS (If update available)
...