Revised March 2021
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All support issues that are raised, are tracked with a unique “incident” number. All incidents are logged at one of our three main regions (Americas / EMEA / APAC), during local office hours. The assigned Support Analyst/Engineer is your point of contact until a resolution is found. Our Support Team leverages their extensive product knowledge and experience, as well as Blancco’s internal resource framework, to manage the incidents through to resolution in a timely manner.
Blancco Support Plans
Blancco support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements.
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| Location | Phone number |
|---|---|
| United States | +1 833-374-0744 |
| United Kingdom | +44 127-988-1543 |
France | +33 353-320-061 |
| Central Europe / DACH | +49 714-1503-9004 |
Finland | +358-942-704-945 |
India | +91 20 71279275 |
Japan | +81 3 5772 749650 4561 1010 |
Korea | +82 2 578 7491 |
Malaysia | +603 2242 3930 |
| Australia / New Zealand | +612 8317 1123 |
| Weekend Support (Sev-1 with Support Plan Enterprise) | x-xxx-xxx-xxxx |
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