Revised September 12th, 2023Effective: July 1, 2024
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All support incidents that are submitted, are tracked with a unique “incident” number and can be viewed after logging into to our Incident system. All incidents are logged with one of our three main regions (Americas / EMEA / APAC) during local business hours, in which the teams work together to ensure a quick reply and resolution. Our tenured Support Team leverages their extensive product knowledge and customer service skills as a recognized HDI Certified Support Center, to ensure we prioritize our efforts to make our customers satisfied.
Blancco Support Plans
Blancco support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements.
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The Support tickets that you have created can be shared with other people, for example from your organization, by clicking the “Share” icon and typing their email address to the field. It is recommended that you only invite users that have already registered at http://support.blancco.com/.
Contacting Global Support via Telephone (Recommended for Critical Severity/Priority Issues)
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