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    I am unable to start the SmartChk tablet

      I am unable to start the SmartChk tablet

      May 09, 2017
      • Firstly check if you are using original Dell charger that is provided with the tablet.
      • Make sure that the charger is working fine,i.e. power LED on charger is on. If not then the problem is with the charger.
      • Proceed only after you have confirmed that the charger works fine.
      • Your SmartChk tablet has a power button near the top on the right hand side. Hard reset the tablet by holding down this power button for 10 -15 seconds. It is advisable to keep the tablet on charging for 30 minutes, prior to troubleshooting.
      • After the tablet is powered off, ensure the power cable is connected properly on both ends as well as at the adapter joint.
      • Ensure no hardware keys (volume or power) are stuck before starting the tablet. Briefly press each key one by one to release any stuck keys.
      • Power ON the tablet by keeping the power button pressed until you feel the tablet beep/vibrate briefly. When you hear it beep/vibrate, it means the tablet is about to boot up. Release the power button and wait for the tablet to boot.
      • If the problem persists, it could be a hardware issue and may require further remote troubleshooting. Route the ticket to SmartChk support at this point.



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