Mobile Diagnostics and Erasure Quick Start Guide
Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
Jan 1, 2024 | Jan 5, 2024 | Mobile Diagnostics and Erasure | N/A |
Downloading the Software
Start by downloading the needed products and tools. All the required software can be downloaded from the support tab in the BMP.
What's needed:
Blancco Mobile Diagnostics and Erasure
Blancco USB Creator
Creating Bootable Media
- Run the Blancco USB Creator Tool as an Administrator. Click "Skip" to start creating bootable USB stick.
- Plug in a USB drive.
- Select your USB drive from the USB stick list.
- Click “Add files” and navigate to your Blancco ISO file.
- Click “Create USB” to make your bootable USB.
NOTE: USB stick will be formatted in the process and existing data on the USB stick will be removed! Click “Create” to continue.
- Once completed click “Done”.
Installing Blancco Mobile Diagnostics and Erasure
Prerequisites
Hardware requirements and recommendations:
Read more detailed requirements from the Blancco Mobile Diagnostics and Erasure user manual (available from the Blancco Management Portal).
Minimum | Recommended | |
CPU | x64 processor | x64 Quad core processor |
RAM | 16 GB | 16+ GB |
Hard drive | 20 GB | 100+ GB |
USB port | USB 2.0 compatible port | PCI Express USB adapter |
Display | 1280 * 1024 resolution | FullHD (1920 * 1080) or better |
Internet | Over 1Mb/s | Wired connection (over 20Mb/s) |
Firewall requirements:
Internet connection is required to erase iOS devices
Make sure that there is no firewall blocking the Apple servers:
17.151.36.30
17.171.36.30
mask.icloud.com
USB related requirements:
USB hubs with an external power supply
500mA/port is recommended
Note that every single device connected to a USB port (USB stick, HASP, keyboard, mouse) consumes power and "performance resources"
PCI Express USB adapters
Standard USB adapters integrated to motherboards do not usually have sufficient bandwidth for handling a high number of concurrent device connections
Use PCI Express USB adapters to allow more devices to be processed simultaneously
PCI-e USB 3.0 adapters with the NEC Renesas uPD720201 or uPD720202 chipset are recommended
PCI-e adapter card should get power from the PC power supply and NOT through the motherboard
Connect a proper amount of devices per USB bus
It is recommended to connect max. 20 devices per USB bus
Use high-quality USB cables
For iOS devices, use cables that Apple has certified and that come with the "Made for iPod/iPhone/iPad" logo
For Android devices with USB-C cable, use cables that are compliant with the USB-C specification. Non-compliant USB-C cable can damage the mobile device and the PC.
NFC Tag: Must be NTAG216 with 888 bytes of storage space
Permanent Installation
When booting up a machine without BMDE installed, the following screen is displayed:
The keyboard layout can be selected by pressing Select Keyboard Layout. This will open a drop down menu with the available keyboard layouts:
The language for the installation wizard and the software can be selected by pressing Select Language. This will open a dropdown menu with all available languages:
The Permanent Installation button will start the installation process for permanent on the HDD.
By pressing the Skip Installation button, the installation to the HDD will be skipped and the software will be run on the RAM and the installation wizard will skip to Set Network stage. (not recommended)
Note: If the software is run without a permanent installation, all files (including large firmware images) will be stored in the RAM. In a production environment always install the software on the disk by using the permanent installation option. Also installing the boot loaders allows you to boot from the hard disk on subsequent runs, making the boot faster.No matter which button is pressed, the End User License Agreement is shown. The whole agreement must be read, understood and accepted before it is possible to proceed. Use arrow keys or Page Up and Down buttons or scroll wheel to scroll the text. When the end of the agreement is reached, press Accept to continue.
If the Back button is pressed and the EULA is not accepted, the user is returned to the starting menu. Using the software is not possible without accepting the EULA.Permanent Installation will create a partition on the HDD for BMDE and install all the boot-related files to the disk. After the installation is complete, all user accounts, settings and firmware images will be saved on the HDD. Please note that a permanent installation on an external USB hard drive is not supported. Note that previous data on the disk is deleted, if the permanent installation is used.
Automatic partitioning option is recommended.
The first screen of the permanent installation will offer two choices for partitioning; automatic and manual. Note that the minimum size of the partition is 20GB.
When Automatic partitioning has been selected, the following screen will be shown:
Select the disk you wish to install BMDE on from the Selected disk dropdown menu and press Start installation. Note that the automatic process will partition the whole disk into three partitions (data, drive and swap).After the installation has been completed, the following popup will be shown:
Remove the installation media (if the software was installed from USB memory stick or from an optical disc) and press either Shutdown (this shuts the machine down) or Restart (this restarts the machine). When the machine is booted the next time (either through restart or normal boot), the installation wizard will continue the login screen. Note that if a network is not found by the wizard, then a configuration wizard for network connection is started on the next boot.