Step 1: Ask Cowork a Question
Purpose: Cowork answers product and licensing questions in plain language, helps you troubleshoot in the moment, and uses memory to retain relevant context so follow-up questions feel more connected and efficient.
Getting started
Open Cowork from your BMP
Suggested prompts to try
Product guidance
Ask a real product question, such as: “What erasure standards does Blancco support for SSDs?”
Scenario: Product selection
“What is the difference between Blancco Drive Eraser and Blancco Windows Eraser, and when should I use each?”
Licensing support
Ask a licensing-related question, such as: “How many licenses do I have remaining this cycle?”
Scenario: Device resale preparation
“I need to erase decommissioned laptops before resale. Which Blancco product should I use, what license do I need, and what should I confirm before starting?”
Troubleshooting and setup help
Try one troubleshooting question you would normally search for in a manual or raise a ticket with support.
Scenario: Automated report submission
“How do I configure a Blancco client so reports are automatically sent to Blancco Management Portal?”
Success looks like: Cowork gives you an accurate, useful answer without digging through documentation or waiting on support, and it carries relevant context forward so follow-up prompts do not require you to restate the same details.