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Management Console update fails when updating to version 5.5.0
Management Console update fails when updating to version 5.5.0
Created date | Updated date | Affects version | Fix version |
---|---|---|---|
|
| Management Console 5.5.0 | NA |
Problem
When updating the Management Console to the version 5.5.0 and the HASP-key is disabled in the device manager, the updates fails with following entry in the logs:
main.log
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.blancco.mc.service.communication.ScheduledExpiredClientSessionDeletion#0' defined in class path resource [spring-config.xml]: Cannot resolve reference to bean 'clientService' while setting bean property 'clientService'; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'clientService' defined in class path resource [com/blancco/mc/spring/configuration/Config.class]: Unsatisfied dependency expressed through method 'clientService' parameter 4;
Cause
This issue is caused by the HASP-key getting reactivated before the update is completely finished, causing write errors.
Resolution
- Before starting the update, disable the HASP-key from the device manager and stop the "Sentinel LDK License Manager" service.
- Perform the update until you reach the step shown on the screenshot below.
- Before clicking on "Next" in the following window, disable the HASP-key from the device manager and stop the "Sentinel LDK License Manager" service again.
- After disabling the HASP and stopping the service again, click "Next" and the update should now finish successfully.
- Enable the HASP-key and start the service before starting the Management Console's service.
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