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The hardware unit does not power on

The hardware unit does not power on

Apr 03, 2017

  • Make sure that the power cord is connected to the power outlet and connected securely to the E800's Power Supply Unit (PSU), and that it is switched on.

  • Push the power on switch on the front of the E800.

  • Should the problem persist, then this may be an issue with the motherboard or the chassis switch cable connections:

    • Reset the CMOS BIOS :

      • Unplug the power cord from the PSU.

    • Remove the chassis top cover:

      • Short the CMOS pin – refer to the motherboard manuals.

      • Remove the CMOS battery, wait at least 10 seconds and reinstall the CMOS battery.

    • Plug the power cord and power on the unit.

  • If this does not resolve the issue:

    • Check the circuit board that connects to the front panel swicthes (on/off and reset):

      • Check the circuit board underneath the SSD cage – remove this cage to access the board.

    • Make sure that all cables are secured. Cable connections from the motherboard to this board may came loose during shipping.

  • If the issue still persist, the problem may be with the motherboard itself:

    • Contact the Blancco Technical Support team.