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eBay Refurbished Program grading criteria onboarding

eBay Refurbished Program grading criteria onboarding

Sept 29, 2023

Created date

Updated date

Affects version

Fix version

Created date

Updated date

Affects version

Fix version

Sep 28, 2023 

Sep 28, 2023 

Drive Eraser
Mobile Diagnostics and Erasure

N/A

Description

This article outlines the process required to request specific dynamic workflows built by Blancco for the eBay Refurbished Program.

How to submit request for Blancco certified dynamic workflows?

Pre-requisites

Product

Requirements

Product

Requirements

Blancco Drive Eraser

  • Intelligent Business Routing (if you don't have Intelligent Business Routing enabled, contact your sales representative)

  • Licenses:

    • Erasure licenses

Blancco Mobile Diagnostics and Erasure

  • Licenses:

    • Erasure licenses

    • Diagnostics licenses

    • Carrier Insights Extension licenses (Lost/Stolen/Blocked -check)

    • Carrier ID Check licenses (Carrier information check)

Requesting the workflows from Blancco

  1. Contact Blancco Technical Support by submitting a support ticket.

    1. Use the "Incident Management" function on the Blancco Technical Support Portal at: https://support.blancco.com 

      1. Click "Report an Incident".

      2. Click "Technical Support Request".

      3. Complete the incident request as normal with the below selections

        • Select incident type "General Question"

        • Select Component "eBay Refurbished program"

        • In the description, include which product(s) you wish to enroll in for eBay grading.

          • Drive Eraser

          • Mobile Diagnostics and Erasure

Our support team will then review account dependencies and provide dynamic workflows per the products identified in the description section.

How to deploy the provided dynamic workflows?