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How to configure a workflow to process Smart watches

How to configure a workflow to process Smart watches

Created date

Updated date

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Fix version

Created date

Updated date

Affects version

Fix version

Jul 11, 2025  



Mobile Diagnostics and Erasure - 5.8

N/A

Description

The steps below show the process for configuring a workflow within the Mobile Diagnostic and Erasure software that can be used to process Smart watches.

Step by step instructions

  1. Within the Mobile Diagnostic and Erasure software, access the Settings followed by the Device menu. In the Device menu, click Create custom as shown in the image below.

    Create watch workflow.PNG

  2. This will display the workflow editor window. In this example, a workflow will be created with the diagnostics performed first and the erasure afterwards. This is the recommended order to ensure the results from the steps are recorded in a single report.

  3. The first step to doing this is to add the Run Diagnose workflow action from the list on the left-hand side of the editor window. Once Run Diagnose has been added, select it and change the execution target to Watch as shown in the image below.

    Add run diagnose and select execution target.PNG

  4. With the execution target set, the next step is to configure the diagnostic workflow that will be started by the "Run Diagnose" action. This can be done by selecting the Run Diagnose action and expanding the "Select diagnostic flow" dropdown, and selecting the desired workflow as shown below.

    Select diagnostic workflow.PNG

  5. Once the Diagnostic workflow has been configured, we need to add the other actions that will be performed. In this case, the next action after the diagnostics are completed successfully is to erase the Watch. With the Erase action added, we need to configure the erasure method. For Apple Watches, the standard Apple Erasure is supported, which will perform a factory reset of the watch. For Android watches, the following methods are supported* Factory Reset (recommended), NIST 800-88, IEEE 2883-2022 (both Clear and Purge) and BSI-GSK. In the example below, I have selected Apple Erasure and Factory Reset to be used.

    Set erasure method.PNG

  6. In the case of this example, the workflow will be kept simple. With the erasure method configured, the workflow will be completed by adding Finish actions to the Run Diagnostics fail path and to the Success and Fail paths from the Erase action, as shown below.

    Finish configuring the worklflow.PNG

  7. To finish the creation of the workflow, the name will be edited in this case to Watch Processing before clicking Save & Exit to return to the Settings menu

    Change the workflow name.PNG

  8. Once the workflow editor has closed, you will see that the newly created workflow is now selected as the default process.

*When erasing Android Watches using NIST 800-88, IEEE 2883-2022 or BSI-GSK, the below steps are performed. Please note that when using these methods, the watch is left setup once the erasure process completes and will need to be manually factory reset afterwards if required.

  • NIST 800-88 Purge and IEEE 2883-2022 Purge: Factory reset > setup device > overwrite user addressable space > factory reset > setup device > verify factory reset

  • NIST 800-88 Clear, IEEE 2883-2022 Clear and BSI-GSK: Factory reset > setup device > verify factory reset

For a how to guide on configuring the diagnostic workflow, please see the following article: How to create a diagnostic workflow for use with Smart watches