Working with Blancco Management Portal - On-Premise Registration Problems
Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
May 12, 2025 | May 19, 2025 | Management Portal (On-premise) | N/A |
As the registration process requires communication between the on-premise installation and the Blancco Management Portal make sure there is an active internet connection available during the upgrade process and firewall/other related features are not blocking traffic from the on-premise server.
No internet connection available
If the registration process fails to reach Blancco Management Portal, the “Failed to register with BMP, please check internet connection” error is presented.
Make sure the on-premise installation has an active internet connection and the Blancco Management Portal can be reached.
Proxy
If usage of proxy is required in order to reach the Blancco Management Portal over the internet, refer to Using proxy with Blancco Management Portal - On-Premise knowledge base article for more details on how to configure proxy settings.
Firewall blocking traffic
Make sure there is no traffic being blocked to blancco.cloud domain or its sub-domains when running the installation/upgrade.
Internet connection between the on-premise installation and the Blancco Management Portal is required. Traffic to below endpoints needs to be allowed:
Note that in certain scenarios user might be presented with “Registration code is not valid” error even when the problem occurs due to firewall or other security features interfering with the traffic.
Other security features preventing the connection
The network may include additional layers of security applications/features. If this is the case, make sure that required steps are taken to allow the connection between the on-premise installation and the Blancco Management Portal.
SSL Inspection
In case you are inspecting the encrypted SSL communication between the client and the server as using SSL inspection or other similar security feature, make sure the required certificates are imported into the Java keystore in order for the BMP - On-premise installer and service to be correctly trusted.
Required certificate(s) can be imported using the keytool utility:
keytool -import -trustcacerts -alias alias -file C:\temp\yourCertificate.cer -keystore keystorenameFollow Oracle’s and/or your vendor’s documentation for more detailed steps to make sure the required certificates are correctly imported.
Note that in certain scenarios user might be presented with “Registration code is not valid” error even when the problem occurs due to firewall or other security features interfering with the traffic.
Registration code is not valid
If incorrect or invalid registration code is provided, user will be presented with a “Registration code is not valid” error.
Registration codes are valid for 24 hours and new code needs to be generated after this time.
Verify that correct, valid, registration code is being provided. If you still see the same error message, generate and copy new registration code from your Blancco Management Portal tenant by navigating to “On-Premise BMPs” tab and selecting “Copy registration code”.