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What needs to be done for the devices before running diagnostics?

What needs to be done for the devices before running diagnostics?

Mar 31, 2017

  • Apple devices

    • Must be activated

    • The trust pop-up on device screen must also be accepted (it means that you trust the computer where the device is connected to). It can take a while for the device to appear as 'Connected' after granting trust. Please see this article for more information.

    • Starting from iOS 9, it is also required to establish trust to the application developer in device settings before launching diagnostics on the device. See device documentation for more info: https://support.apple.com/en-us/HT204460 

  • Android devices

    • Must have USB debugging enabled before running diagnostics (just like for erasure).