No Hard Drive Detected on HP EliteDesk systems
Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
Mar 21, 2022 | Mar 21, 2022 | Drive Eraser - All versions | N/A |
Problem
Problems detecting hard drives on certain HP EliteDesk devices.
This issue is known to occur with at least below system models and drives:
System manufacturer | System model | Disk manufacturer | Disk model |
|---|---|---|---|
HP | EliteDesk 800 G4 SFF | SK hynix | 8310A BA |
Cause
Certain BIOS/UEFI system settings are preventing the proper disk detection using Drive Eraser.
Resolution
One root cause for the drive detection issue is the BIOS setting "Configure Storage Controller for Intel Optane".
If such setting is enabled the drive cannot be detected by Drive Eraser due to limited support currently available for Optane devices.
To resolve the issue, disable "Configure Storage Controller for Intel Optane" setting.