How to reset Blancco Management Portal on Premise synchronization
Created date | Updated date | Affects version | Fix version |
|---|---|---|---|
Oct 9, 2025 |
| 6.x |
|
Description
Given that the new BMP-OP mandates periodic synchronization, there may be instances where synchronization with the Blancco Portal fails. This can happen due to various reasons, as the root cause of this issue cannot be attributed to a single factor. Therefore, this article provides a comprehensive guide to resetting the synchronization process between the Blancco Portal and your BMP-OP to help you resolve such issues. It is important to note that when the “Reset” option is available in BMP-OP, it becomes essential to follow the outlined steps, as this is the only effective method to address the synchronization challenges.
Step-by-step instructions
Access the Blancco Portal
Locate the Reset Option
In the Blancco Portal, navigate to the section labeled "On-Premise BMPs."
Identify the BMP-OP instance you wish to reset.
Open the options menu, typically represented by a kebab menu or three dots.
Initiate the Reset
Click the Reset button.
The system will generate a reset code, which will be copied to your clipboard.
Re-register or Re-synchronize the BMP-OP
Navigate to
https://<BMP-OP-IP>:8443/Under the “Sync Failed” section, click on Reset.
Paste the generated Reset Code.